Forgotten passwords
If you've forgotten your password, you canreset itusing your email address and security question.
Please note: Passwords are case sensitive. They must be at least 7 characters long and include at least 1 letter and 1 number. They cannot include your User ID or the word “password”. Only these special characters can be used: !@#$%^&*()
If you've forgotten the email address you used to set up the account, please call Customer Care Account Services at 1-888-287-5644.
See Also
Sign In and Account FAQs